Currently, the delivery time is 8 - 10 business days. We appreciate your understanding. To accommodate you, we do not charge shipping fees and cover these costs entirely ourselves.

If the above-mentioned period has passed and you still haven’t received anything, please send an email to info@bright-residence.com. We will then investigate what happened to your package, and you will receive a response within 24-48 hours! Still haven’t received a reply within 24-48 hours? Most likely, it has already been answered, so please check your spam folder. Our response might have ended up there!

At Bright Residence, your satisfaction comes first. If for any reason you are not happy with your purchase, we are always ready to help. Simply contact our customer service at info@bright-residence.com, and we will find a suitable solution together. Our return policy is simple: You have 14 days to return the item. We will ensure you are always satisfied!

There is always a return period of 14 days. The period begins on the day you received the item. However, there are conditions for returns. You can only return the item if:

• The return period has not expired
• The product is in its original packaging and all labels are still attached
• The product has not been used

Yes, you can! Once your order has been shipped, we will send you a tracking number so you can easily track your package through our Track & Trace page. This way, you will always know exactly where your order is and when you can expect it.

Your experience doesn’t end with the purchase. Our dedicated customer service team is always available after delivery. We will keep you updated with delivery updates on your order, offer exclusive discounts, and are ready to answer any of your questions. Whether you need help with a product, support with the return or exchange process, or simply want to know more about our offers, we are here for you. You can contact us anytime at info@bright-residence.com.

At Bright Residence, you can always pay securely and easily. We accept PayPal, Klarna, credit cards, and Sofort. All our payments are secured with TLS encryption so you can shop with peace of mind. Choose the payment method that works best for you, and rest assured that you are always in good hands with Bright Residence.

Our customer service team is always available and typically responds within 24-48 hours. We strive to answer your questions quickly and kindly at info@bright-residence.com, ensuring you always have a pleasant experience with Bright Residence.

This shouldn’t happen. Please send an email with your full name and email address to info@bright-residence.com. We’ll assist you promptly.

If you wish to cancel, please send an email to info@bright-residence.com as soon as possible. Be sure to include your name, the order number from the confirmation email, and the reason for the cancellation. You can cancel within 3 hours of placing the order. Unfortunately, cancellations are not possible after this time.

No problem! We are happy to assist you. Just contact us at info@bright-residence.com, and our friendly team will be ready to answer all your questions. Or visit our comprehensive FAQ section for more information. At Bright Residence, we’ll never leave you without an answer!